Support the build, configuration, testing, implementation, and ongoing optimization of Epic MyChart functionality
Work with clinical, operational, and IT teams to gather requirements, troubleshoot issues, and improve patient portal workflows
Manage MyChart features such as patient messaging, proxy access, scheduling, test results, questionnaires, notifications, and patient self-service tools
Participate in upgrades, enhancement requests, issue resolution, testing, documentation, and end-user support
Epic MyChart certificationrequired, with hands-on experience supporting or implementing Epic MyChart in a healthcare environment
Oversee inpatient clinical informatics operations, supporting enterprise clinical applications, system stability, and alignment with organizational objectives
Act as a key connection point between clinical leadership and Information Systems teams to support application strategy, enhancements, and technology initiatives
Lead implementation, maintenance, and optimization of clinical systems, interfaces, and workflow solutions to improve operational and patient care outcomes
Manage team leadership responsibilities including staff development, vendor collaboration, budgeting support, and regulatory/compliance oversight
Promote process improvement, effective customer support, and collaboration across clinical, operational, and technical teams throughout the organization
Position requires consistent on-site leadership involvement within a dynamic healthcare setting, including operational and after-hours support responsibilities
Lead implementation, optimization, and ongoing enhancement of Clinical Information Systems and Epic platforms to support clinical and operational excellence
Partner with clinical, administrative, and IT teams to improve workflows, streamline processes, and drive data-informed decision-making through reporting and analytics
Oversee system configuration, testing, upgrades, user support, and training initiatives to improve adoption, usability, and clinician engagement
Ensure compliance with HIPAA, HITECH, Meaningful Use, and organizational security/privacy standards while supporting quality and performance improvement initiatives
Provide leadership, mentorship, and strategic direction for clinical informatics initiatives, collaborating with organizational leadership to align technology with patient care goals
Position requires regular on-site presence in a fast-paced healthcare environment with close collaboration across clinical, operational, and IT teams
Serve as liaison between end users, operational leaders, IT teams, and vendors to design, build, support, and optimize Epic PB applications
Analyze business requirements, workflows, and billing/claims processes to deliver scalable, high-quality solutions aligned with operational needs
Lead and support medium to high complexity implementations, including system configuration, testing, documentation, and go-live support with minimal oversight
Provide ongoing application support and optimization, partnering with Service Desk to resolve issues while demonstrating strong healthcare systems knowledge, communication, and teamwork skill
Lead CTI integrations between PBX/telephony systems and Epic to support patient access workflows
Configure inbound screen pop to automatically display patient records using caller ID matching
Enable click-to-dial functionality within Epic for seamless outbound calling Troubleshoot and resolve issues across telephony systems, Epic, and integration layers
Collaborate with Epic analysts and telecom teams to design, test, and implement CTI solutions
