Serve as liaison between end users, operational leaders, IT teams, and vendors to design, build, support, and optimize Epic PB applications
Analyze business requirements, workflows, and billing/claims processes to deliver scalable, high-quality solutions aligned with operational needs
Lead and support medium to high complexity implementations, including system configuration, testing, documentation, and go-live support with minimal oversight
Provide ongoing application support and optimization, partnering with Service Desk to resolve issues while demonstrating strong healthcare systems knowledge, communication, and teamwork skill
