Minimum five (5) years of experience with voice teams and solutions
Minimum five (5) years of experience with complex multi-site VoIP networks
Five (5) years of experience in an multi-vendor voice and data environment consisting of hardware and software from Siemens/Unify, Cisco, and Avaya
Five (5) years of experience supporting complex environments, using tools such as, Orion Solar Winds, Oasis, Comview and Impact Technologies for performance optimization and capacity planning
Five (5) years of experience working with Spectralink, ASCOM or similar technologies for wireless communications, preferably in a healthcare environment
Ten (10) years of experience Voice Mail and Unified Messaging systems, preferably the Unify Xpressions software
The individual must have experience managing the design, implementation and support of advanced voice related systems
The individual must demonstrate mature and effective techniques of translating business requirements into technical solutions
Must be self-directed and have the ability to adapt to sudden changes
Strong interpersonal and conflict management skills
Strong understanding of process flows and implementation roll outs. Strong problem solving and analytical skills
Must be highly collaborative and able to work with different organizations and teams
Capable of working independently and has the ability to effectively communicate with leaders, users and technical colleagues
Excellent verbal, written, and interpersonal communication skills
Ability to work quickly and efficiently under deadline pressure
Ability to handle numerous projects simultaneously
Demonstrated ability to solve complex problems within converged communications infrastructure Ability to communicate and influence business and technical staff
Bachelor’s degree in Computer or Management related field or equivalent Health Care IT Voice Network Management experience
Must have ITIL certification and past certification preferred in various voice and related technologies
Relevant industry certifications include Unify/ Siemens, ITIL preferred
Works within a group of individuals in the analysis, design, development, and delivery of integration solutions.
Works with project teams on customer-specific initiatives which involve message movement, translation, or integration development to solve technical messaging and transformation issues.
Works with team members to provide message transformations and flows as well as analyzing customer messaging specifications and providing gap analysis.
Creates documentation for future reference and support purposes.
With supervision, communicates with customers and vendors to clarify messaging format requirements.
With supervision, writes translation plans to move development work into various environments.
Supports integration testing as required.
Bachelor’s Degree or equivalent experience is preferred.
Knowledge of clinical and financial Healthcare messaging is preferred.
Cisco Call Manager contractor to provide Cisco VoIP Subject Matter Experts (SME) to assist with a VoIP deployment by assessing the current state of the voice network, analyzing the risks and gaps to the future state, developing a deployment plan to the new Cisco VoIP platform, making any necessary updates to Cisco VOIP
Objective – Installation and support of approximately 125 VOIP phones.
Assess – Develop scope of work for the installation and support
Recommend – Use Contractor that is familiar with SCVMC Call Manger configuration.
Implement – HHS Telecom to shadow Cisco technicians in the installation and configuration of phones.
Test – Vendor to provide all testing and commissioning of phones.
Knowledge Transfer – Provide education to users and HHS Telecom as build configurations and training material
