Lead and manage the applications team, providing direction and support to ensure systems effectively support business operations
Oversee evaluation and improvement of existing applications to enhance efficiency, business processes, and decision-making capabilities
Ensure successful integration and deployment of new software solutions that meet functional, compliance, and interface requirements
Partner with Infrastructure Services to coordinate system architecture, environment needs, and technical dependencies
Establish and enforce application governance including policies, procedures, quality assurance standards, and team leadership responsibilities (hiring, coaching, performance management)
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Epic Patient Access and Revenue Cycle Applications Supervisor
Epic Patient Access and Revenue Cycle Applications Supervisor
Epic
Manager
Location: United States
Duration: Permanent
Responsibilities:
5+ years supporting enterprise Revenue Cycle applications, with 2+ years in a supervisory or team leadership role
Strong hands-on experience with Epic Revenue Cycle modules (e.g., Resolute Professional Billing, Hospital Billing, Claims, Charge Capture, Prelude)
Proven success leading revenue cycle system upgrades, integrated testing cycles, and large-scale optimization initiatives
Experience implementing Agile or hybrid delivery models, including backlog management using Azure DevOps or similar tools
Deep understanding of revenue cycle workflows including registration, charge capture, coding, billing, claims management, reimbursement, and denial management
Lead management of the Cost Accounting and Decision Support systems, driving service line profitability analysis and strategic financial planning initiatives
Publish and analyze monthly service line and physician practice P&Ls, scorecards, and productivity reports; partner with leadership to address budget variances and improve performance
Develop financial feasibility models in STRATA, including ROI, NPV, IRR, and payback analyses to evaluate capital projects and major investments
Oversee external financial reporting to rating agencies (S&P, Fitch, DAC, EMMA) and support audits, cost reports, GME reporting, FEMA/Single Audits, and insurance renewals
Manage and mentor Decision Support team members; train leaders on productivity tools and oversee ad hoc reporting and software implementations (including ERP and forecasting modules)
Ensure ongoing maintenance and optimization of STRATA systems, including rolling forecast functionality and validation of cost structure updates
Lead and oversee all Patient Access functions including pre-registration, insurance verification, prior authorization, financial clearance, counseling, registration, and point-of-service collections
Manage daily operations, staffing, scheduling, performance metrics, and standardized workflows across hospital and clinic settings
Drive accountability through KPI monitoring, quality audits, call reviews, and monthly reporting on access and revenue cycle performance
Recruit, train, coach, and develop team members while fostering a culture of service excellence, growth, and operational accountability
Resolve escalated patient, provider, and physician office concerns while ensuring compliance with regulatory standards and organizational policies
Partner cross-functionally with clinical, financial, ancillary, and IT teams to optimize workflows, systems performance, and patient experience
Ensure regulatory compliance and continuous improvement across all Patient Access operations
Owns delivery of IAM and cybersecurity initiatives, managing scope, budget, timelines, resources, and overall program quality
Leads and develops IAM security teams, including hiring, onboarding, performance management, and day-to-day workload coordination
Oversees user access administration, permissions, and controls while monitoring activity logs and responding to security incidents and escalations
Ensures compliance with security policies, regulatory requirements, and audit standards, driving remediation and risk reduction efforts
Produces and presents IAM cybersecurity metrics and reports, including monthly, quarterly, and annual program effectiveness updates
Partners with IT, project leadership, and business stakeholders to strengthen secure system access, incident response readiness, and security awareness training
