Epic Research Clinical Certified with hands-on experience supporting clinical trials build, including intake, documentation review, and coordination with research teams
Translate researcher data requirements into technical specifications/blueprints for Epic build and reporting teams (Cogito/Clarity)
Partner with researchers, coordinators, medical students, and residents to design and standardize data collection workflows aligned to study objectives
Support research data extraction requests by collaborating with Cogito teams and leveraging SQL for reporting and analysis
Preferred: Epic Research Billing and Cogito certifications, along with strong SQL experience
Epic Security Certified and Provider Administrator Badge required
Serve as a liaison between end users, operational leaders, support teams, and vendors to design, build, and optimize assigned applications
Provide ongoing application support and optimization, working closely with the Service Desk to resolve incidents and service requests
Analyze business requirements, operational issues, and workflows to configure and improve system functionality
Participate in project implementations, including requirements analysis, testing, documentation, and deployment of medium- to high-complexity solutions
Apply healthcare operations knowledge and system expertise to support organizational and clinical business needs
Lead the development, integration, and deployment of health plan applications and system enhancements, ensuring solutions are delivered and operational
Oversee core health plan systems including claims adjudication platforms, EDI/X12 transactions, CRM systems, data warehouses, and reporting/analytics tools
Manage integrations between health plan systems, provider systems, and external partners using EDI, APIs, and HIE connectivity.
Translate business and operational requirements into technical solutions while coordinating with enterprise architecture and infrastructure teams to meet security, compliance, and performance standards
Evaluate existing applications and workflows to identify inefficiencies and implement system or process improvements that support health plan operations
Manage and mentor technical staff, including hiring, performance management, and day-to-day team direction while partnering with business departments to support operational needs
Configure, build, test, and maintain Epic Hospital Billing (HB) functionality to support revenue cycle operations and ensure accurate billing workflows.
Collaborate with revenue cycle, finance, and operational stakeholders to analyze requirements and translate them into Epic HB system build and enhancements.
Troubleshoot and resolve production issues, manage service tickets, and support end users to ensure system stability and efficient billing operations.
Participate in Epic upgrades, quarterly releases, and system optimization efforts, including testing, validation, and documentation of changes.
Develop and maintain system documentation, workflows, and training materials while supporting cross-team initiatives with PB, revenue integrity, and reporting teams
Epic PB Admin and PB Claims Certification required
Serve as the liaison between end users, operational leaders, IT teams, and vendors to design, build, optimize, and support assigned Epic applications
Analyze business requirements, workflows, and operational needs to develop and implement medium to high-complexity application solutions with minimal supervision
Lead and support project activities including system analysis, build, testing, documentation, end-user education, and go-live support
Partner with the Service Desk to troubleshoot issues, resolve service requests, and provide ongoing application optimization and maintenance
Provide high-quality application support while leveraging healthcare systems expertise, strong communication skills, and collaborative teamwork
Epic RTE certification and eMPA experience is required
Lead build, testing (unit, integrated, UAT), documentation, and go-live support while ensuring alignment with Epic standards and organizational policies
Serve as the primary analyst supporting Epic Patient Access workflows, build, optimization, and operational support
