Develop, implement, and deliver Epic role-specific training programs for new hires (primarily providers, but also staff), using both classroom and scenario-based methods
Provide ongoing Tier 1 and Tier 2 support, including ticket resolution, workflow troubleshooting, and at-the-elbow training at clinics as needed
Update and maintain training materials such as job aids, workflow documents, and curricula to reflect system upgrades and process changes
Conduct user acceptance testing, assess workflows, and ensure staff readiness for Epic system updates and enhancements
Support compliance, system security, and HIPAA requirements while promoting best practices in clinical application use
Collaborate with stakeholders to evaluate training effectiveness, improve workflows, and enhance the end-user and patient experience
Support and maintain enterprise Systems Integration Architecture to enable secure data exchange across applications, cloud services, and external partners
Monitor dashboards, error queues, and vendor releases; troubleshoot and resolve Epic and non-Epic integration issues
Analyze requirements and design integration solutions, including mapping, translation tables, and architecture diagrams
Ensure compliance by testing integrations, updating keys/connections, and assessing vendor upgrades
Maintain documentation, CMDB inventory, and provide on-call support for incidents and requests
Collaborate with IT, clinical, and business stakeholders to gather integration requirements and optimize workflows
Evaluate and apply vendor upgrade/service bulletins; proactively identify risks and mitigation strategies
Contribute to the development of integration standards, best practices, and knowledge-sharing across the team
Lead and coordinate Epic technical cutover activities including infrastructure readiness, data migration, user access, and system validation
Oversee infrastructure build and validation of production servers, databases, networks, Citrix, and VPN access to ensure environment readiness
Manage final data migration processes, including patient records, schedules, and user accounts; validate data integrity and establish contingency plans
Ensure successful validation of all HL7 interfaces and external system integrations (labs, radiology, pharmacy, billing, etc.), with monitoring dashboards in place
Direct user access setup including role-based security templates, provisioning, and testing of key clinical and operational roles
Execute cutover weekend activities: system lockdown, final data load, interface activation, smoke testing of core Epic modules, and validation of user logins
Establish and manage Command Center operations with Epic, IT, and operational leaders; define escalation paths and oversee real-time issue tracking
Coordinate communication plans including go-live announcements, downtime procedures, and backout/rollback strategies
