Epic PB Admin and PB Claims Certification required
Serve as the liaison between end users, operational leaders, IT teams, and vendors to design, build, optimize, and support assigned Epic applications
Analyze business requirements, workflows, and operational needs to develop and implement medium to high-complexity application solutions with minimal supervision
Lead and support project activities including system analysis, build, testing, documentation, end-user education, and go-live support
Partner with the Service Desk to troubleshoot issues, resolve service requests, and provide ongoing application optimization and maintenance
Provide high-quality application support while leveraging healthcare systems expertise, strong communication skills, and collaborative teamwork
Epic RTE certification and eMPA experience is required
Lead build, testing (unit, integrated, UAT), documentation, and go-live support while ensuring alignment with Epic standards and organizational policies
Serve as the primary analyst supporting Epic Patient Access workflows, build, optimization, and operational support
Epic Certified Security Analyst responsible for building, maintaining, and auditing user security, roles, templates, and access controls across Epic applications
Manage user provisioning, role-based access, and security class assignments in compliance with organizational policies and regulatory requirements
Partner with clinical, operational, and IT stakeholders to troubleshoot access issues and ensure appropriate least-privilege access
Perform ongoing security audits, risk assessments, and remediation of access issues, including support for go-lives and system upgrades
Develop and maintain security documentation, workflows, and standard operating procedures while supporting change management initiative
Serve as an Epic Cadence certified analyst (Epic Referrals a plus) to assess and optimize health services scheduling workflows and system performance.
Conduct full-scale discovery and analysis, including workflow reviews, stakeholder interviews, system configuration assessment, and gap analysis to identify pain points and improvement opportunities
Lead requirements gathering and solution design, facilitating workshops, defining success criteria, and delivering recommended solution options with implementation timelines and project plans
Redesign and configure Epic Cadence workflows, including “to-be” process design, system configuration, testing, UAT coordination, and incorporation of stakeholder feedback
Support training, go-live, and stabilization, assisting with role-based training materials, instructor-led sessions, cutover planning, go-live support, and post-implementation monitoring
