Lead management of the Cost Accounting and Decision Support systems, driving service line profitability analysis and strategic financial planning initiatives
Publish and analyze monthly service line and physician practice P&Ls, scorecards, and productivity reports; partner with leadership to address budget variances and improve performance
Develop financial feasibility models in STRATA, including ROI, NPV, IRR, and payback analyses to evaluate capital projects and major investments
Oversee external financial reporting to rating agencies (S&P, Fitch, DAC, EMMA) and support audits, cost reports, GME reporting, FEMA/Single Audits, and insurance renewals
Manage and mentor Decision Support team members; train leaders on productivity tools and oversee ad hoc reporting and software implementations (including ERP and forecasting modules)
Ensure ongoing maintenance and optimization of STRATA systems, including rolling forecast functionality and validation of cost structure updates
Lead and oversee all Patient Access functions including pre-registration, insurance verification, prior authorization, financial clearance, counseling, registration, and point-of-service collections
Manage daily operations, staffing, scheduling, performance metrics, and standardized workflows across hospital and clinic settings
Drive accountability through KPI monitoring, quality audits, call reviews, and monthly reporting on access and revenue cycle performance
Recruit, train, coach, and develop team members while fostering a culture of service excellence, growth, and operational accountability
Resolve escalated patient, provider, and physician office concerns while ensuring compliance with regulatory standards and organizational policies
Partner cross-functionally with clinical, financial, ancillary, and IT teams to optimize workflows, systems performance, and patient experience
Ensure regulatory compliance and continuous improvement across all Patient Access operations
