Patient Access Manager

Location: Philadelphia, PA

Duration: Permanent

Responsibilities:

• Lead and oversee all Patient Access functions including pre-registration, insurance verification, prior authorization, financial clearance, counseling, registration, and point-of-service collections
• Manage daily operations, staffing, scheduling, performance metrics, and standardized workflows across hospital and clinic settings
• Drive accountability through KPI monitoring, quality audits, call reviews, and monthly reporting on access and revenue cycle performance
• Recruit, train, coach, and develop team members while fostering a culture of service excellence, growth, and operational accountability
• Resolve escalated patient, provider, and physician office concerns while ensuring compliance with regulatory standards and organizational policies
• Partner cross-functionally with clinical, financial, ancillary, and IT teams to optimize workflows, systems performance, and patient experience
• Ensure regulatory compliance and continuous improvement across all Patient Access operations
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