Lead management of the Cost Accounting and Decision Support systems, driving service line profitability analysis and strategic financial planning initiatives
Publish and analyze monthly service line and physician practice P&Ls, scorecards, and productivity reports; partner with leadership to address budget variances and improve performance
Develop financial feasibility models in STRATA, including ROI, NPV, IRR, and payback analyses to evaluate capital projects and major investments
Oversee external financial reporting to rating agencies (S&P, Fitch, DAC, EMMA) and support audits, cost reports, GME reporting, FEMA/Single Audits, and insurance renewals
Manage and mentor Decision Support team members; train leaders on productivity tools and oversee ad hoc reporting and software implementations (including ERP and forecasting modules)
Ensure ongoing maintenance and optimization of STRATA systems, including rolling forecast functionality and validation of cost structure updates
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Epic Patient Access and Revenue Cycle Applications Supervisor
Lead and oversee all Patient Access functions including pre-registration, insurance verification, prior authorization, financial clearance, counseling, registration, and point-of-service collections
Manage daily operations, staffing, scheduling, performance metrics, and standardized workflows across hospital and clinic settings
Drive accountability through KPI monitoring, quality audits, call reviews, and monthly reporting on access and revenue cycle performance
Recruit, train, coach, and develop team members while fostering a culture of service excellence, growth, and operational accountability
Resolve escalated patient, provider, and physician office concerns while ensuring compliance with regulatory standards and organizational policies
Partner cross-functionally with clinical, financial, ancillary, and IT teams to optimize workflows, systems performance, and patient experience
Ensure regulatory compliance and continuous improvement across all Patient Access operations
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Epic Patient Access and Revenue Cycle Applications Supervisor
Owns delivery of IAM and cybersecurity initiatives, managing scope, budget, timelines, resources, and overall program quality
Leads and develops IAM security teams, including hiring, onboarding, performance management, and day-to-day workload coordination
Oversees user access administration, permissions, and controls while monitoring activity logs and responding to security incidents and escalations
Ensures compliance with security policies, regulatory requirements, and audit standards, driving remediation and risk reduction efforts
Produces and presents IAM cybersecurity metrics and reports, including monthly, quarterly, and annual program effectiveness updates
Partners with IT, project leadership, and business stakeholders to strengthen secure system access, incident response readiness, and security awareness training
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Epic Patient Access and Revenue Cycle Applications Supervisor
