Location: Detroit, MI

Duration: 7 months

Responsibilities:

• Must have familiarity with Microsoft 365, Outlook, OneDrive
• 5+ years experience supporting users required
• Prior Service Now experience required
• must have customer service skills/experience
• Completes analysis of existing methods to promote effective operations through
• standardization, improvement, simplification, discontinuance, or other methods
• Completes recommendations for business processes that ensure alignment with
• strategic direction; integrates business processes between multiple organizations
• Completes the coordination of business process changes, assists in implementing
• system solutions
• Performs full range of standard work for the professional field. Refers complex,
• unusual problems to others
• Identifies and resolves more complex problems and applies problem-solving skills in
• order to deal with most situations
• Demonstrates and applies a broad knowledge of field of specialization through
• successful completion of moderately complex assignments
• Successfully applies complex knowledge of fundamental concepts, practices, and procedures of
• particular area of specialization
• Demonstrates knowledge of organization’s business practices and issues
• Understands and has experience with Service Level Agreements
• Maintains highest standards of honesty and integrity
• Maintains confidentiality of employee, customer and corporate information
• #LI-JK1

Location: United States

Duration: 4 months

Responsibilities:

• Must have front end and back in Facets.
• Expert in Facets medical plan building
• Provide significant business acumen (breadth and depth) and global technical expertise in critical systems/applications to support proactive technical solutioning for highly complex and varied business issues, while considering broader impacts of technical decisions to the current and future state business environment. 
• Depending on business area needs, may also be the “Superuser” expert for the business unit on a system or application supporting core business processes with added criticality.
• Lead the review, analysis and development of solutions for highly critical business systems, which may have impacts across multiple business areas or systems/applications.
• Identify and quantify the business impact of possible solutions and make appropriate recommendations to the business area supported.
• Coordinate ongoing user support for the most advanced and/or complex ad hoc questions, inquiries, and service requests.
• Lead or coordinate highly advanced data and trend analysis and proactively consults with and provides feedback to business areas and IT in order to ensure ultimate system/application performance
• Mentor and coach less senior staff members to increase system/application knowledge and enhance business consulting abilities on the team as a whole. 
• #LI-Remote
• #LI-JK1

Location: United States

Duration: 3 months

Responsibilities:

• SoftLab and SoftBank Certification needed
• The Laboratory Informaticist II is responsible for assisting in the operation and administration of laboratory information systems, collaborating with clinical and technical associates to enhance workflow methodology and tools.
• Support responsibilities include application support of medium to high complexity for all laboratory applications for a large, multi-regional healthcare system; maintaining regulatory compliance for all laboratory applications.
• The Laboratory Informaticist maintains a patient-centric and end-user centric focus, while assisting with analysis, testing, documentation, education, implementation and optimization activities to enhance technology adoption and efficiencies to improve patient safety.
• This position must possess sufficient detailed healthcare knowledge and systems expertise to support assigned clinical application(s).
• Collaborate with Health Informatics colleagues across the enterprise to drive strategic goals and vision for the department
• Collaborate with Health Informatics colleagues to focus on standardized best practice workflow processes and clinical content to ensure alignment across all ministries in order to create efficiencies that improve patient safety.
• Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in laboratory application issues.
• #LI-Remote
• #LI-JK1