Proficient in Microbiology and laboratory workflows
Experience supporting medium–high complexity laboratory applications in large healthcare systems, ensuring regulatory compliance
Skilled in analysis, testing, documentation, training, implementation, and optimization of lab information systems to enhance efficiency, adoption, and patient safety
Minimum 5 years of Epic Willow Inpatient experiencewith ongoing support and maintenance preferred
Bachelor’s degree in Healthcare, IT, or related field
Strong knowledge of healthcare workflows and ability to support medium-to-high complexity clinical applications across acute and non-acute settings
Experience providing application support, incident/change/problem management, and collaborating with clinical and technical teams following ITIL processes
Minimum 3 years’ experience in healthcare provider settings (hospitals, clinics) with EMR implementations (Epic, Cerner, Athena) and related Epic module projects
Strong background in implementing EMRs and 3rd party clinical applications (e.g., Sectra, Waystar, Capsule, Softbank) across ancillary areas such as Lab, Pharmacy, and Radiology
Skilled in requirements gathering, documentation, process flows, and producing project artifacts (charters, status reports, meeting minutes, agendas)
Proven ability to collaborate with leadership and stakeholders, leading meetings to capture business requirements and design workflows
Advises and supports customers in system operations, administration, and enhancements while partnering with support and delivery teams
Bachelor’s degree in Computer Science, Information Systems, or related field required; excellent verbal and written communication skills essential
