Minimum five (5) years of experience with voice teams and solutions
Minimum five (5) years of experience with complex multi-site VoIP networks
Five (5) years of experience in an multi-vendor voice and data environment consisting of hardware and software from Siemens/Unify, Cisco, and Avaya
Five (5) years of experience supporting complex environments, using tools such as, Orion Solar Winds, Oasis, Comview and Impact Technologies for performance optimization and capacity planning
Five (5) years of experience working with Spectralink, ASCOM or similar technologies for wireless communications, preferably in a healthcare environment
Ten (10) years of experience Voice Mail and Unified Messaging systems, preferably the Unify Xpressions software
The individual must have experience managing the design, implementation and support of advanced voice related systems
The individual must demonstrate mature and effective techniques of translating business requirements into technical solutions
Must be self-directed and have the ability to adapt to sudden changes
Strong interpersonal and conflict management skills
Strong understanding of process flows and implementation roll outs. Strong problem solving and analytical skills
Must be highly collaborative and able to work with different organizations and teams
Capable of working independently and has the ability to effectively communicate with leaders, users and technical colleagues
Excellent verbal, written, and interpersonal communication skills
Ability to work quickly and efficiently under deadline pressure
Ability to handle numerous projects simultaneously
Demonstrated ability to solve complex problems within converged communications infrastructure Ability to communicate and influence business and technical staff
Bachelor’s degree in Computer or Management related field or equivalent Health Care IT Voice Network Management experience
Must have ITIL certification and past certification preferred in various voice and related technologies
Relevant industry certifications include Unify/ Siemens, ITIL preferred
