Develop, implement, and deliver Epic role-specific training programs for new hires (primarily providers, but also staff), using both classroom and scenario-based methods
Provide ongoing Tier 1 and Tier 2 support, including ticket resolution, workflow troubleshooting, and at-the-elbow training at clinics as needed
Update and maintain training materials such as job aids, workflow documents, and curricula to reflect system upgrades and process changes
Conduct user acceptance testing, assess workflows, and ensure staff readiness for Epic system updates and enhancements
Support compliance, system security, and HIPAA requirements while promoting best practices in clinical application use
Collaborate with stakeholders to evaluate training effectiveness, improve workflows, and enhance the end-user and patient experience
