Clinical 3rd Party Applications Analyst

Location: United States

Duration: 3 Months

Responsibilities:

• Experience supporting clinical third-party applications including Cardiology, Radiology, Lab systems, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite)
• Provides Tier 2/Tier 3 application support for back-office systems, following ITIL processes, SLAs, and escalation procedures for SEV1/SEV2 incidents
• Skilled in advanced troubleshooting of Microsoft Office, collaboration tools, and desktop/back-office applications, including technical architecture understanding
• Documents resolutions and workarounds, recommends preventative controls, and participates in a 24/7 on-call rotation while delivering strong customer service
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