Experience supporting clinical third-party applications including Cardiology, Radiology, Lab systems, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite)
Provides Tier 2/Tier 3 application support for back-office systems, following ITIL processes, SLAs, and escalation procedures for SEV1/SEV2 incidents
Skilled in advanced troubleshooting of Microsoft Office, collaboration tools, and desktop/back-office applications, including technical architecture understanding
Documents resolutions and workarounds, recommends preventative controls, and participates in a 24/7 on-call rotation while delivering strong customer service
