Serve as an Epic Cadence certified analyst (Epic Referrals a plus) to assess and optimize health services scheduling workflows and system performance.
Conduct full-scale discovery and analysis, including workflow reviews, stakeholder interviews, system configuration assessment, and gap analysis to identify pain points and improvement opportunities
Lead requirements gathering and solution design, facilitating workshops, defining success criteria, and delivering recommended solution options with implementation timelines and project plans
Redesign and configure Epic Cadence workflows, including “to-be” process design, system configuration, testing, UAT coordination, and incorporation of stakeholder feedback
Support training, go-live, and stabilization, assisting with role-based training materials, instructor-led sessions, cutover planning, go-live support, and post-implementation monitoring
