VMware Virtualization/Front End Engineer

posted on March 26, 2020

Job Description

Location: Worcester, MA

Type: Permanent

Position Summary:

  • This position is responsible for the support of Virtual Desktop Infrastructure (VDI) environment, application package development/deployment, end user systems configuration, product evaluation, and performance monitoring.
  • Provides technical and operational leadership to peers within Information Services.

Major Responsibilities:

  • Designs, supports and maintains all development, test and discrete production images for VDI and physical PCs/laptops.
  • Scripts and integrates application packages for our distribution software, Ivanti (formally LANDesk) using PowerShell, batch, Orca and/or transforms.
  • Configures and manages user personalization solutions, i. e. AppSense. Manages multiple facets of Windows 7 OS, inclusive of registry, file system, services and ODBC connections.
  • Designs and supports images for HP Windows Embedded OS thin clients, used by both internal and external employees, accommodating for differences in departmental workflows.
  • Acts as a VDI subject matter expert (SME) for Major Incident Management support.
  • Develops and presents recommended infrastructure changes for the physical and virtual PC environments to the Change Control Advisory Board.
  • This includes implementation, testing and back–out white pages, complete with disaster recovery proposal(s).

Position Qualifications:

  • Required: High School Graduate or equivalent.
  • Preferred: Bachelor’s of Science or equivalent work-related experience preferred.


  • Minimum two (2) years of technical customer service experience required.
  • Background in VMware, AppSense, ThinApp, and Horizon View environments required.
  • Scripting and programming with PowerShell and batch script required.
  • Demonstrated technical experience in PC hardware and software support environments required.
  • Must be able to self-manage and have excellent interpersonal skills.
  • Must have a solid knowledge base of Microsoft Office suite applications, and basic Inter/Intranet skills.
  • Must have excellent customer communication skills, be organized and efficient.
  • This position is required to participate in a 24×7 on-call rotation.
  • Desktop operating systems (including registry level) administration, Active Directory, and TCP/IP networking are required.
  • Ivanti (formally LANDesk) or SCCM knowledge preferred.
  • Experience with ITIL and Lean process improvement methodologies preferred.