Technical Infrastructure Analyst: Infrastructure Delivery

posted on May 31, 2022

Job Description

Location: United States

Duration: 12 months

Responsibilities:

  • #LI-Remote
  • This position requires strong writing and reading comprehension skills as well as excellent business etiquette and verbal skills. Strong end-user communication to include creating and/or supporting existing processes
  • Excellent computer skills, including comfort with the Microsoft applications including PowerPoint, Excel, Word, Visio and Outlook and willingness to learn new customer relations and information management systems. Experience with Service Now, CMDB and Sharepoint
  • Bachelor’s degree and/or Healthcare experience would be preferred
  • 5+ years’ experience with project management practices and processes. The ideal candidate has extensive experience in client facing roles to turn technical information into user friendly information
  • Establish strong relationships with the EITS engineers and technicians to understand and support their activities within all disciplines, network, infrastructure, telecom, security, disaster recovering, and all applications supported within the EITS organization
  • Understand and contribute as a project team member with regards to elevations, room/cage support and specifications within the Data Centers. Well versed with infrastructure physical or virtual, storage, database(s), network, security, operating systems, F5, DMZ, reliability, redundancy, failovers the entire gamut of what it takes for a functioning EITS organization
  • Strong use of MS applications; excel with pivot tables, access, visio and word. Must understand the use of html, java, windows, linux, data schemas and other underlying applications. Extensive use of Sharepoint and WebEx
  • Support EITS leadership and staff for operational, support but especially for the new initiatives. • Work and collaborate with vendors and Health + Hospitals IT regarding requirements, deliverables, SLAs and associated metrics
  • Develop policies and procedures related to specific infrastructure changes as needed

 

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