Sr. Healthcare System Engineer Consultant

posted on August 20, 2018

Job Description

Location: San Francisco, CA

Duration: 12+ Months


  • Top Skill Sets: Experience with Aspect and/or Avaya Telphony Platform.
  • Trouble shooting, report development, Outbound call development, AQM and WFM experience.
  • Webservice or API development
  • License/Certification: ITIL Certificate or obtain within 18 months of hire.
  • This position will be supporting a Federal government contract, therefore it requires U. S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 or higher security.
  • Additional Information: Position will support Tricare Contract, so candidates must be able to obtain a Security Clearance

Position Purpose:

  • Provide operational and technical support to ensure ongoing stability and optimization of the server environment.
  • Design and implement the infrastructure and services to meet business goals.


  • Bachelor’s degree in IT, related field or equivalent experience.
  • 5+ years of system administration experience.
  • Experience with Microsoft Windows Operations and UNIX systems.
  • Understanding of clustering concepts, backup solutions, patching, system security standards, and virtualization technologies.
  • Understanding of commands/utilities with fiber channel architecture, storage array systems, enterprise backups, and disaster recovery methodologies preferred.
  • Ensure performance and maintenance of the operating systems on all servers, including end user support, patching, backup and recovery, process automation, server installation and configuration, and various support
  • Analyze system performance and processes and recommend improvements
  • Proactively Identify potential system and network issues, collaborate with appropriate parties on resolutions, and ensure implementation of resolutions
  • Coordinate, schedule, test and implement all enhancements or new releases of the server operating systems and business critical software
  • Understand IT infrastructure and implement storage designs and rollouts
  • Provide technical support for complex issues related to the server and storage environment and applications residing on these servers, including investigating the issues and implementing the solutions
  • Develop and maintain standard operating procedures and protocols
  • Analyze need, determine impact and perform hardware and software installation and upgrades on Wintel, Unix, and storage devices