Location: Clayton, MO
Duration: 12+ Months, Contract to Hire
- Top Skills: Avaya, Agile, Technical Call Center Background, Call Flow
- Bachelor’s degree in Computer Science, MIS, related field or equivalent experience.
- 3+ years of related experience.
- Design, build, test and maintain enablers of business processes, including technology and process solutions with a focus on medium to high complexity, multiple large application business processes and/or business relationships
- Contribute to the entire implementation process
- Drive definition of improvements based on business need and architectural improvements
- Responsible for overall solution design, build and test, root cause analysis, and advanced performance tuning complex business processes and functionality
- Consult with users to identify current operating procedures and to clarify program objectives
- May be expected to write documentation to describe program development, logic, coding, and corrections.
- Write manuals for users to describe installation and operating procedures