Sr. Healthcare Business System Analyst Consultant

posted on July 13, 2018

Job Description

Location: St Louis, MO

Duration: 6+ Months

Description:

Top Skill Sets: ServiceNow Platform process-specifically operational processes (Incident, problem change) and service catalog. ITIL processes and process management. 

Position Purpose:

  • Design, build, test and maintain enablers of business processes, including technology and process solutions with a focus on medium to high complexity, multiple large application business processes and/or business relationships
  • Contribute to the entire implementation process
  • Drive definition of improvements based on business need and architectural improvements
  • Responsible for overall solution design, build and test, root cause analysis, and advanced performance tuning complex business processes and functionality
  • Consult with users to identify current operating procedures and to clarify program objectives
  • May be expected to write documentation to describe program development, logic, coding, and corrections.
  • Write manuals for users to describe installation and operating procedures

Education/Experience:

  • Bachelor’s degree in Computer Science, MIS, related field or equivalent experience.
  • 3+ years of related experience.
  • Proficient in Microsoft Applications.
  • Experience with creating documentation, data\process analysis, and requirements gathering for IT Service Management (ITSM) processes and corresponding toolsets and functions (e.g. Incident, Problem, Config, Change, Service Level Management, Event Mgmt., Service Desk, Asset Mgmt, Service Catalog).
  • Experience with implementing ITSM processes or tools in coordination with other IT processes and disciplines (e.g. software development, operations, infrastructure).
  • Experience with Business Process Modeling tools or concepts preferred.