Sr. Epic Certified Client System Specialist

posted on August 15, 2018

Job Description

Location: Grand Rapids, MI

Type: Permanent

General Summary:

  • The Senior Epic Client Systems Specialist works closely with the Epic Client Systems Architect to maintain and manage the health system’s Epic EHR environment.
  • This includes work on Windows Servers, Citrix XenApp and XenDesktop servers, and Epic-integrated third-party applications.

Education/Experience Required:

  • Bachelor’s Degree in computer science, engineering, or other technical field; or equivalent experience considered in lieu of degree.
  • Minimum of three (3) years of Epic Client Systems administration with progressively more challenging work.
  • Must have strong Windows experience.
  • Epic Client System Manager (ECSM) certification is required
  • Minimum of five (5) years of Windows Server administration.
  • Understanding of Networking highly desired.
  • PowerShell/VBscript scripting experience preferred.
  • Must possess strong technical, analytical, and problem-solving skills
  • Good written and verbal communication skills.
  • Excellent interpersonal skills.
  • Good customer service skills.
  • Good knowledge of SAN/NAS technologies, preferably EMC.
  • Ability to manage multiple tasks.
  • Ability to work individually or as a member of a team.
  • Ability to work under pressure.

Certifications/Licensures Required:

  • Citrix certifications preferred.

Principal Duties and Responsibilities:

  • Obtain and maintain Epic training and certification in assigned area
  • Responsible for the design, delivery and administration of all core Epic and Epic-integrated Windows-based servers
  • Install, configure, maintain, and upgrade all Windows-based Epic applications and services, such as Epic Print Service, Interconnect, and MyChart
  • Configuration and maintenance of Epic related printing and faxing infrastructure
  • Change management of responsible servers
  • Responsible for system backup configuration, execution, and testing
  • Epic system Disaster Recovery planning and testing of responsible servers in support of the overarching Epic disaster recovery plan
  • Serve as liaison with core infrastructure teams
  • Maintain system documentation to enable ongoing support of the system.
  • Break-fix and maintenance of Epic Windows applications
  • Work with Epic Systems to resolve issues
  • Responsible for supporting and independently completing project tasks
  • Collaborate with the Epic Client Systems Architect on all changes to the environment
  • Monitor performance and resources and adjust as needed
  • Apply patches to Epic and Epic-integrated applications and services
  • Participate in on-call rotation where responsibilities include troubleshooting server issues and restoring down services
  • Quickly respond to issues when they occur


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