Sr. Epic Certified Ambulatory Application Analyst

posted on August 9, 2017

Job Description

Location: Chicago, IL

Type: Permanent


  • Bachelor’s Degree or equivalent work experience is required.
  • Seven or more years of experience in core discipline.


  • Five or more years of experience in core discipline in the healthcare industry.
  • Knowledge of business areas, especially those represented on team.
  • Experience leading information services projects.
  • Formal presentation skills.
  • Leadership experience developing applications and workflow design.

General Technical Skills:

  • Maintains solid competence for assigned services and systems while grasping the integration and interaction of all supported services and systems.
  • Provides significant functional, technical, and operational knowledge of multiple applications and recognized as a subject matter expert.
  • Provides technical project leadership in the planning, design, development, testing, and implementation of application software.
  • Provides leadership in problem solving, which requires the consideration of the IS strategic plan and short-term goals, the means by which to solve the problem, and development of associated action plans.
  • Maintains a broad working knowledge of the full range of IT systems.

Customer Service Responsibilities:

  • Responds thoroughly and promptly to customer needs and meets Service Level Agreements as defined in conjunction with our customers.
  • Manages customer relationships and follows issues through to closure.
  • Includes all aspects of customers (technology users, IS team members, end users, etc).
  • Works effectively in supporting the technical teams and customers with project and support activities.
  • Actively participates and communications with the project teams.
  • Prepares and delivers effective support by seeking a thorough understanding of the team’s goals and objectives.

Communication Skills:

  • Communicates clearly, responsively, and purposely with customers and team members.
  • Proficient in all written communication, both internally and externally.
  • Ensures technical environments, functional and technical specifications, programs, applications, and issues are adequately documented.
  • Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions.
  • Planning:
  • Maintains superior knowledge of relevant changing technologies and development tools and disseminates that information to impacted colleagues.
  • Reviews projects, analyzes business requirements, recommends system changes, and writes specifications and implements system and system changes to address changing application and end user requirements.
  • Provides leadership including the identification and implementation of the best practice standards.
  • Develops project plans to direct system activities either in support of application projects or as independent work activities.
  • Works directly with project managers to understand application objectives, develop scope of project, outline effort projections, determine schedules, and finalize plans.
  • Establishes and enforces standards, policies, and procedures for application systems.
  • Participates in long and short-range system planning.

Personal and Staff Development:

  • Seeks out new areas of learning and is continually adding to existing knowledge of systems.
  • Seeks to improve talents and skills consistent with overall IS direction.
  • Provides mentoring and acts as a resource for Associate Application Analyst and Application Analyst, as well as members of the technical teams.


  • Focuses on IS team success and promotes collaborative efforts with others.
  • Shifts easily among different support and project roles as required by situation.
  • Adapts well to rapid change and multiple priorities.
  • Contributes to the IS Knowledge Repository.
  • AA/EOE