Senior Healthcare Cisco UC-Video and Voice Engineer Consultant

posted on April 16, 2020

Job Description

Location: New York, NY

Duration: 12 Months

Job Description: 

  • Bachelor’s Degree in Video Engineering or a related field (experience may be substituted)
  • 5+ Years troubleshooting networks (Data & VoIP) including Call Manager and Unified
  • Communication platforms along with network connectivity on Cisco routers and switches (CatOS
  • and IOS devices) using SSH, Telnet from a command line interface.
  • Strong working knowledge of Cisco UCS platforms (both B-Series and C-Series chassis).
  • Expert Knowledge of Conductor, Telepresence Server and MCU 8510/MM820
  • Expert knowledge and experience with Internet Protocol (IP) suite is essential, including
  • protocols such as SIP, H.323, MGCP and their relationships and integrations in large-scale
  • networks
  • Expert working knowledge for large multi-cluster deployments and integration in support of
  • Jabber, EMCC and HTTP networking.
  • Must have general and technical knowledge of telecommunications technologies (as it relates to
  • VoIP) including: TCP-IP, IP routing, Voice packet capture, LAN/WAN technologies, VOIP, PBXTDM,
  • inter-working of these technologies as it relates to voice, data, broadband, , IPT, and
  • Internet services, deployment and implementation of these technologies and services.
  • Provide Tier3 technical support for the Healthcare network, including troubleshooting voice,
  • video and data (IP) traffic.
  • Knowledge and experience using a ServiceNow ITSM incident ticket management system for
  • incident and Change Management.
  • Responsible for proactively supporting all related technologies, escalation of outages and
  • providing update to senior management.
  • Responsible for taking department calls and working with them to understand technical related
  • issues.
  • Working knowledge of VMware 5.x and 6.x along with its dependencies with Cisco UC
  • Applications
  • Support level knowledge for CUCM, CUCxN, CUPS (IM&P) 11.5
  • Understanding of multi-cluster design for both ILS and SME dial plans
  • Expert working knowledge of Cisco JABBER (for Windows, MAC, Android, iPad and iPhone)
  • Knowledge of CUBE for ISR
  • Knowledge of Cisco IP TDM/IP Voice Gateways (Cisco 2900, 3900, and 4000 UC routers)
  • Deep Understanding of SIP and H323 as they relate to Video application.
  • Expert knowledge of VCS Control, VCS Expressway, Expressway-C and Expressway-E with
  • MRA/Jabber Guest
  • Installation/Configuration/Troubleshooting
  • Experience with Spark Rooms (55 and 70)/MX700/MX300/MX800
  • Cordial and professional decorum with effective verbal and written communication skills when
  • dealing with technical and non-technical users and decision makers.
  • Time management skills, including the ability to think clearly and act accordingly under pressure
  • Bachelor’s Degree from an accredited college or university, with a major in Computer Science,
  • Systems Engineering, Applied Mathematics, Business Administration, Economics/Statistics,
  • Telecommunications, Data Communications, or a related field of study.
  • ETL Execution Management
  • Clarity and Caboodle upgrade experience
  • Strong SSIS development experience
  • Have a clear understanding of Reporting Workbench and Epic-Crystal Integration
  • Design SQL extracts, as needed
  • Provide support to application teams and end-users by assisting with any reporting needs


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