PowerMHS Business Systems Analyst Consultant

posted on January 29, 2019

Job Description

Location: Durham, NC

Duration: 12 Months


  • The Business Systems Analyst handles functions related to managing the day-to-day execution of data for their domain systems support area.
  • Through their area knowledge (application/system), the incumbent provides subject matter expertise to define and validate requirements, business functional design, and technical design for medium business issues within their domain areas.
  • In addition, the Business Systems Analyst is looked to support quality assurance, testing, software upgrades, and problem resolution.
  • This position works directly with IS or the software vendor to address business issues within their domain area.
  • Strong Issue Resolution skills
  • SQL is a plus
  • Experience in facilitating issue resolution, acting as liaison between business intake and support team resolution

Expecting to have the ability to resolve medium, moderately complex production issues by:

  • Performing initial triage for severity and business impact of system/application failures.
  • Troubleshooting and analyzing to determine root cause of issues
  • Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
  • Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.

The Required Skills: 

  • PowerMHS experience
  • Familiarity with health care industry is preferred
  • Ability to read, interpret and apply technical specifications
  • Commitment to excellent customer service.
  • Focus on accuracy and attention to detail.
  • Strong oral and written communication skills.
  • Ability to work in cross-functional project teams and independently.
  • Strong analytical and problem-solving skills, including ability to interpret and effectively present quantitative data.
  • Ability to manage multiple priorities and meet deadlines.
  • Process focused
  • Solid PC skills with MS Word & Excel