Onsite Support Technician

posted on December 20, 2021

Job Description

Location: Tampa, FL

Duration: 3 months

Responsibilities: 

  • The main focus of this job will be to tear down old equipment and install new equipment
  • Technicians must be prepared to safely lift and move a lot of equipment over the course of the project
  • Configure new hardware and software and perform regular upgrades to existing systems used by faculty, staff, and students as needed
  • Provide face-to-face/on-site support for endpoints and peripherals; applications and operating systems; and printing and scanning devices
  • Provide basic technical support using approved remote support software (Live Chat/Remote), walkup, email or by phone
  • Provide support for endpoints and peripherals; applications and operating systems; and printing and scanning devices
  • Technicians are responsible for incident resolution and follow-up, this includes entering detailed information regarding work performed for each incident or service request in the service management system
  • Assist phone technicians as needed
  • Attend all meetings as requested
  • This includes working with stakeholders to ensure accurate information and appropriate functionality needs are met
  • Capture new knowledge and flag inaccurate or out of date documentation for the internal knowledge base
  • Perform miscellaneous duties supporting the mission of the unit as needed

 

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