Manager, IT Technical Support Services

posted on June 3, 2022

Job Description

Location: San Diego, CA

Duration: Permanent


  • Bachelor’s Degree (Minimum)
  • Master’s Degree (Preferred) Area of Study
  • 10+ Years of Experience (Preferred)
  • 5 Years of Experience (Minimum)
  • Five years of experience in information systems principles and practices (Minimum)
  • Think and process critically, analytically and problem solve skillfully (Minimum)
  • Delegate and achieve organizational results with and throughout all levels of the organization (Minimum)
  • Effectively prioritize and execute tasks in a high-pressure environment (Minimum)
  • Effective interpersonal skill (Minimum)
  • Effectively manage a team of Information Systems professionals in an integrated environment (Minimum)
  • Five years of experience in fundamentals of hospital organization, management techniques, JCAHO, HIPAA and Title 22 requirements (Minimum)
  • Interpret functional and/or technical specifications and to communicate technical issues to programmers and non-technical users/clients within prescribed management areas, e.g. Unix, Linux and Windows Servers, SAN storage and Data Center Management equipment and staff involved with all services thereof. Familiar with design and implementation of standardized technical architecture for an entire large computing environment enterprise. (Minimum)
  • Effectively work with all levels of management, staff, clinicians and physicians, consultants and vendors (Minimum)
  • Lead and mentor, to provide guidance and foster a collaborative cross functional/cross platform team environment (Minimum)
  • Communicate effectively, clearly, accurately and concisely, verbally and in writing (Minimum)
  • Implementation experience with previous integrated HealthCare Information systems with emphasis on Clinical/Financial, ERP/EMR applications/systems (EPIC, Meditech, PeopleSoft, etc.) design and Implementation experience with high availability systems, multiple data center operations, Disaster/Recovery, Backup/Restoration, Unix, Linux and Windows servers, Virtual application and database systems (VMWare), internal, outsourced and cloud provided services, ITIL and operational processes and supporting infrastructure (Minimum)
  • Hold others accountable, provide feedback and constructive criticism and to effectively manage conflict and ambiguity (Minimum)
  • Experience in SDLC and ITIL process methodologies including design and implementation of organization, processes including specific execution steps and operational activities, e.g. system upgrades, patching and security agent management (Preferred)
  • Experience in Project Management (Preferred)


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