Healthcare Voice Network Engineer

posted on May 19, 2017

Job Description

Location: Marshfield, WI

Type: Permanent


  • The Voice Network Engineer provides technical guidance on network technologies to managers, project managers, technicians and/or engineers.
  • This position may be involved in planning, implementing, and supporting new or existing complex networking and/or telecommunications systems.
  • This individual provides technical assistance in networking, telecommunications planning, architecture, and execution.
  • Involved in planning, implementing, and supporting new or existing complex collaboration systems including Cisco Communications Manager, Cisco Contact Center, Enterprise, Cisco Video systems, Polycom Video Systems, and Microsoft Lync.
  • Implements and maintains servers, gateways, PSTN circuits and analog telecommunications circuits.
  • Implements and maintains overhead paging and other mass communications systems.
  • Makes recommendations for resources required to maintain and/or expand service levels.
  • Provides advanced technical assistance in planning, architecture, and execution.
  • Researches and analyzes voice and video collaboration systems, procedures, and information requirements.
  • Monitors and analyzes system performance.
  • Performs testing to ensure the stability of the collaboration systems.
  • Works independently or as a team member to plan, develop, implement, and support voice and video systems.
  • Prepares documentation for operating instructions, procedures, and controls to assure trouble free operation of systems.
  • Ensures connectivity of all PRI circuits, POTS lines and SIP trunks.
  • Assists management with development of systems standards, short and long term goals, and project management.
  • Evaluates new products and makes recommendations.
  • Mentors and provides guidance to team members.
  • Participates in an on-call rotation with other team members.
  • Keeps abreast of technological developments and changes in the field of information technology in a rapidly changing environment.
  • Demonstrates an understanding of the mission, vision, and values.
  • Lives the shared values of and teaches others to model the values.


  • Education qualifications must be from a school whose accreditation is recognized by the client
  • Bachelor’s degree in IT or a related technical field; or
  • Associate Degree in an Information Technology/Telecommunications field plus 6 years of relevant work experience and a current industry or technology certification; or
  • 8+ years of relevant work experience and a current industry or technology certification is required.


  • CCNA Voice/Collaboration, CCNP Voice/Collaboration, or CCIE is highly preferred.
  • Calabrio call recording solutions experience preferred.
  • 3+ years of progressive work experience as a Voice or Collaboration Engineer, or a related position is required.

Demonstrated competency in telecommunications in an enterprise environment for 3 or more of the following technologies is required:

  • Cisco Communications Manager
  • Cisco Contact Center Enterprise
  • Cisco Unity Connection
  • Cisco Video Systems and Endpoints
  • Polycom RealPresence Systems
  • Polycom Video Endpoints
  • Cisco Network Routing and Switching


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