Healthcare Systems Application Manager Consultant

posted on July 25, 2018

Job Description

Location: Philadelphia, PA

Duration: 11 Months


  • Establishes team vision, mission, yearly operational goals and tactical plans in alignment with key customers, IS and the organization as a whole.
  • Creates monthly dashboard/status report to show progress with tracking towards goals as well as identification of improvements needed to meet/surpass goals.
  • Facilitates and negotiates prioritization of service requests with business leaders based on strategic drivers and business value (ROI).

Application Support:

  • Leads application support functions.
  • Oversees and enhances processes to ensure system reliability, stability, data integrity and recoverability.
  • Establishes service level agreements with customers and operational level agreements with other IS service units.
  • Accountable to deliver on these.
  • Ensures that processes are in place to identify and resolve application problems.
  • Coordinates activities of the support team to maintain service levels and resolve issues.
  • Creates and communicates metrics against support goals.
  • Manages work request intake, scoping and scheduling.

 Project Management:

  • Provides technical leadership to project managers and team members working projects for IS deliverables such as interfaces, conversions, reports, and security.
  • Supports project management methodology.
  • Participates in the software development life cycle including but not limited to key sign-offs for design reviews, code reviews, and implementation planning.
  • Efficiently manages resource allocations to projects.


  • Enforces IT best practices in quality assurance and change management.
  • Supports and facilitates change management processes necessary to ensure segregation of duties, quality testing, and auditable promotion of changes through the development, QA and production infrastructure environments.


  • Manages budget for assigned cost center.
  • Participates in the annual IT planning and budgeting processes for project, support, and maintenance activities.

Resource Management:

  • Develops and maintains teams with subject matter expertise in business domains, industry best practices, and emerging technologies in support of business objectives and goals
  • Efficiently manages resource allocations to projects, application maintenance, and work requests based on service level agreements and organization priorities.
  • Effectively leads, manages, motivates, and technically evaluates the team in achieving their goals.
  • Promotes the development and productivity of individual group members.
  • Develops a culture of inter-group and inter-departmental teamwork with frequent communication.
  • Monitors resource work efforts, performs resource capacity planning, assigns work to resources, estimates new resource needs, justifies, and requests resources.
  • Implements cross-training plans, sharing knowledge across the team.

Vendor and Contract Management:

  • Reviews all new contracts and contract renewals for supported products.
  • Participates in contract term and pricing negotiations.
  • Tracks renewal dates and engages in contract re-negotiation.
  • Ensures that statements of work are thorough, complete and in compliance with the client’s SOW standards.
  • Ensures vendor is providing services as stipulated in our maintenance and service contracts.
  • Ensures tracking of application licensing.


  • Strong knowledge of ERP processes in Finance, Supply Chain and Human Resources
  • Experience with Workday implementations a huge plus
  • Experience in improving operations such as SLA management, root cause analysis, obtaining customer feedback, and implementing proactive measures to ensure production stability
  • Demonstrated knowledge of the Systems Development Life Cycle.
  • Experience supporting applications running on the following environments: Unix, Windows, Oracle, SQL Server
  • Project management experience is a plus
  • Requires proven communication skills, problem-solving skills and knowledge of best practices to guide the team on issues related to the design, development, deployment and maintenance of mission-critical applications.
  • Knowledge of automated software and system management tools.
  • Strong knowledge of system and software quality assurance best practices and methodologies.
  • Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
  • Knowledge of database design and file management techniques preferred


  • BS or BA Degree in IS or related business field required
  • Minimum of 7 years’ experience providing integrated, technical solutions
  • Minimum of 7 years’ experience providing customer-focused solutions
  • Minimum of 3 years’ experience managing technical resources in a fast-paced information services environment is required
  • Exceptional written and oral communication skills is required
  • Consulting experience is a plus
  • MBA a plus
  • Healthcare experience is a plus


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