Healthcare System Engineer (Contact Center Solutions) Consultant

posted on June 26, 2018

Job Description

Location: St. Louis, MO

Duration: 12+ Months

Top Skill Sets:

  • Avaya Call Flow Programming (VDN, Vector, Skill, Announcements) Audit call flows, CMS Uptivity, IEX, & Wall Boards.

Position Purpose:

  • Provide operational and technical support to ensure the ongoing stability to the server environments.
  • Contribute to the IT infrastructure design and leading in server implementations.
  • Contribute in the technical support of the Centene server environment and the applications residing on these servers
  • Audit system resources and take action as deemed necessary by the Senior/Lead Systems Engineer’s
  • Prepare and document standard operating procedures and protocols
  • Responsible for schedule, test, and implement enhancements or new releases of the server Operating Systems
  • Work with senior/lead system engineers to solve complex issues
  • Work with senior/lead system engineers to understand and implement IT infrastructure designs and rollouts


  • Bachelor’s degree in Computer Science, MIS, related field or equivalent experience.
  • 2+ years of related experience.
  • Healthcare experience a plus.
  • Avaya ACS or equivalent preferred.
  • Experience troubleshooting and supporting vectoring and contact center issues.
  • Ability to work with senior team members and customers on problem diagnosis and solutions.
  • Understanding of contact center applications and products (ex. CMS, Avaya 1x, Call Recording Software, Workforce Management Software, Wallboards).
  • Experience in designing and implementing complex contact center solutions.
  • Experience documenting contact center end-to-end via Visio or similar tool.
  • Basic understanding of the OSI layer model including experience troubleshooting in TDM and SIP voice environments.
  • Knowledge of hosted solutions.
  • Knowledge of Uptivity, IEX, and Spectrum preferred.
  • Able to independently deliver solutions with multiple functionality points, and medium complexity.
  • A certain degree of creativity and latitude is required.