Healthcare System Administrator (Contact Center Solutions) Consultant

posted on June 26, 2018

Job Description

Location: St. Louis, MO

Duration: 12+ Months

Top Skill Sets:

  • Avaya, Call Center background Administering Users, Proactive Outreach Manager (POM) Dialer, EMC Chat Administration.
  • Must be able to conduct system Audit.

Position Purpose:

  • Provide operational and technical support to ensure the ongoing stability to the server environments.
  • Assist in the IT infrastructure design and implementations.
  • Assist in the technical support of the server environment and the applications residing on these servers
  • Mentor System Support Specialist to perform tasks which include but not limited to end-user support, trouble ticket resolution, file-system/disk management, server installation/configuration, and process/procedural updates
  • Prepare and document standard operating procedures and protocols
  • Responsible for schedule, test, and implement enhancements or new releases of the server Operating Systems
  • Work with senior/lead system engineers to understand and implement IT infrastructure designs and rollouts

Qualifications:

  • Bachelor’s degree in Computer Science, MIS, related field or equivalent experience.
  • 2 years of experience in the field or in a related area.
  • Healthcare experience a plus.
  • Basic understanding of contact center applications (ex. CMS, Call Recording Software, Workforce Management Software, Wallboards).
  • Basic understanding and troubleshooting of call flow design and vectoring.
  • Familiar with basic voice network configurations.
  • Customer interface skills. K
  • Knowledge of Avaya, Uptivity, IEX, and Spectrum preferred.
  • Able to independently deliver focused or point solutions, with small number of functionality points and/or low complexity.
  • Avaya ACA or equivalent preferred.

 

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