Healthcare Service NOW System Administrator Consultant

posted on January 3, 2018

Job Description

Location: Durham, NC

Duration: 6 Months

Summary of Responsibilities:

This role will be responsible for Professional Services delivery for new modules, enhancements and tooling features. The ideal candidate should have a strong understanding of the ITIL processes. The ideal candidate will have strong, current, hands-on experience for Service NOW development, administration and support.

Primary Duties / Responsibilities:

  • Perform day-to-day support and maintenance of the ServiceNow platform and associated applications
  • Build and configure ServiceNow modules or applications
  • Create, configure and troubleshoot Forms, Workflows, Interfaces, Business Rules, UI Policies, UI Actions, Client Scripts, ACLs, Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
  • Building and configure, per requirements; requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
  • Lead tool development efforts and serve as primary contact for upgrades, maintenance and patching.
  • Champion effort to maintain ServiceNow industry best practices and maintain system compliance.
  • Follow internal change management process to deploy update sets.

We are seeking talented individuals with the following qualifications:

  • 3-5+ years of experience in IT (Developer/System Administrator of a service management application with Service-Now ITSM)
  • Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell
  • Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
  • Strong working knowledge of ServiceNow components such as Service Catalog, Incident/Problem/Change Management, Asset Management, CMDB, Knowledge, Release Management, etc.
  • High attention to detail
  • Strong problem solving skills.
  • Good written and verbal communication skills
  • Ability to set deadlines and consistently meet them.


  • BS/BA in Computer Science or equivalent technical competency.

Preferred Certifications:

  • ServiceNow Certified Systems Administrator
  • ServiceNow Certified Implementation Specialist
  • ITIL V3



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