Location: Memphis, TN
Duration: 3 Months
Duties and Responsibilities:
- Participate in technical support for our users – via various methods such as remote tools, email, phone, and sometimes a site visit.
- Actively participate in triage and support activities using the standard help desk process and approved software tools, and to ensure that trouble tickets are handled in a timely and professional manner.
- Experience with Windows 7 and 10 operating systems
- Ability to work well under pressure.
- Ability to prioritize workload and often work independently with minimal supervision.
- Must have excellent communication skills, both verbal and written.
- Participate in other duties as assigned/required.
- Experience with Microsoft Exchange
- Familiarity with using various tools like lifecycle management, software distribution, software monitoring – like SCCM, SCOM, group policies.
- Citrix experience a plus