Healthcare ITSMCO Analyst II Consultant

posted on November 9, 2018

Job Description

Location: Philadelphia, PA

Duration: 6 Months

Job Description: 

  • The responsibilities of the ITSMCO Analyst II encompass identical responsibilities as a ITSMCO Analyst I, but with a greater degree of complexity.
  • Develops policies, procedures and job aids to support the work of the ITSMCO throughout the organization.
  • Works with minimal supervision to support team initiatives, however, is able to solve problems independently and solicits ideas from others to help assess and resolve issues and/or develop plans of action to remediate.
  • Demonstrates expertise in the essential skills of requirements gathering, process design, process mapping, implementation, and documentation.
  • Performs appropriate and timely flow of business critical information through both excellent written and verbal communication strategies.
  • Performs advanced functions of analysis, development, implementation, and evaluation.
  • Assists in the development, evaluation, standardization, and maintenance of new & existing ITSM processes that support the organization.
  • Collaborates with team members and is able to work with little to no instruction on new tasks, assignments and project initiatives.
  • Assists senior members of the team in project initiatives.
  • Communicates and collaborates with various departments in the organization to assist with the facilitation and implementation of new or improved ITSM process changes – both verbally and through written documentation.
  • Identifies and assesses issues that may have an impact on operational and project work.
  • Must be available after business hours (such as evenings and weekends) to support unplanned events, command centers, and planned downtimes occurring outside of business hours to accommodate business needs.

Skills:

Preferred Licenses/certificates/registrations in one of the following equivalent certifications:

  • ITIL V3, Lean Six Sigma, Six-Sigma Green Belt

Education:

  • Bachelors of/in Computer Science, Information Systems, Business, or other Health Care related field

Certifications & Licenses:

  • CISA
  • CISSP
  • ITIL Foundations Certification required
  • Licenses, Certificates, and/or Registrations required for the job