Healthcare Director Of Infrastructure

posted on August 17, 2020

Job Description

Location: Chicago, IL

Duration: Permanent


  • This position will be responsible for ensuring that a disciplined process for all Infrastructure Services is followed including key performance indicators, service level commitments, troubleshooting, continuous improvement, and creative thinking in exceeding our customer expectations across the health system
  • This position is responsible for the day-to-day leadership of System Engineering (Compute & Storage), Data Center Infrastructure, Network Infrastructure and Database and Data Warehouse
  • Knowledge of key infrastructure functions, technologies, applications, and services are a requirement of this position
  • Lead a team of IT professionals to architect, design & implement the Client Infrastructure Strategy based on the software defined data center, hyper converged infrastructure, cloud technologies, financial compression, and automation
  • Provides leadership & direction for all Infrastructure teams; System Engineering, Networking, Data Center Infrastructure & Database / Data Warehouse
  • Develop, refresh & communicate Infrastructure roadmap and direction
  • Works in collaboration with other Client IT leaders to ensure technology platforms meet business requirements
  • Work with leadership to set the overall direction and standards for Infrastructure Technology
  • Ensure short-term & long-term infrastructure tactical planning for current and future technology meet Client business requirements
  • Accountable for Capital and Operating planning, management, and oversite
  • Manage Client IT departmental, partner, & vendor relationships
  • Develop and deliver QBR with Client partners
  • Study healthcare and technology trends to identify points of intersection and opportunities for creative financial and competitive advantages for Client
  • Accountable for ensuring a robust, scalable and highly available infrastructure environment
  • Accountable for technical standards, identifies and evaluates new products, and provides resolution for problems
  • Monitors and controls the performance and status of the network resources
  • Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting performance
  • Provides integrated team support and maintenance of infrastructure
  • Performs other duties assigned
  • A bachelor s degree in Computer Science, Engineering, or an equivalent field of study
  • A minimum of thirteen (13) years of Information Technology experience with a minimum of ten (10) years of management experience with direct responsibility for Enterprise Infrastructure Shared Services
  • Experience with Public & Private Cloud services, Data Center Orchestration / Automation, SDI, VDI, Enterprise Storage, Security architecture, Data Center electrical distribution, Database and Data Warehouse platforms, ITSM, Capacity management, Cellular Distribution systems
  • Understanding & practice of the Scientific Method
  • Detailed understanding of networking/distributed computing environment concepts
  • Independent problem-solver – sorts through issues and conducts comparative analysis of multiple solutions (i.e. skilled in problem analysis; pays very close attention to detail)
  • Excellent listening and organizational skills with emphasis on detail and follow-through
  • Ability to build and maintain collaborative working relationships with Client IT and business partners
  • Excellent organizational, financial, and analytical skills
  • Skilled in project management and work plan development and implementation
  • Effective oral and written communication skills and interpersonal skills
  • Ability to effectively present information and respond to inquiries from Client partners


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