Healthcare Business Systems Analyst (Contact Center Solutions) Consultant

posted on September 13, 2017

Job Description

Location: Clayton, MO

Duration: 6+ Months

Position Purpose:

  • Design, build, test, and maintain enablers of business processes, including technology and process solutions with a focus on medium complexity, multiple application business processes and/or business relationships.
  • Contribute to the entire implementation process.
  • Drive definition of improvements based on business need and architectural improvements.
  • Responsible for build and test, root cause analysis, and complex performance tuning.
  • Consult with users to identify current operating procedures and to clarify program objectives.
  • May be expected to write documentation to describe program development, logic, coding, and corrections.
  • Write manuals for users to describe installation and operating procedures.

Education/Experience:

  • Bachelor’s degree in Computer Science, MIS, related field, or equivalent experience.
  • 2+ years of related experience.
  • Knowledge of contact center applications (ex. CMS, call recording, workforce management, wallboards, IVR, call routing), project management, and application or systems development methodologies.
  • Strong knowledge of Microsoft Applications, specifically Visio and Excel.
  • Customer interface skills.
  • Ability to interpret and test multiple functionality points.
  • Experience with JIRA preferred.
  • Skill sets: Agile User Acceptance, Telephony Background