Healthcare Business Process Consultant

posted on October 18, 2018

Job Description

Location: Durham, NC

Duration: 6 Months

Job Description:

  • Support Enterprise Initiative projects in a specialist role.
  • Apply relevant tools and techniques to assess impact based on changes to the enabling technologies that support business processes.
  • Lead development of future state process and drive changes across business and operations.
  • Lead Business Process Improvement projects identified across the enterprise.
  • This includes application of continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results.
  • Achieve an outcome that provides sustainable solutions to the client.
  • Support the deployment of process excellence across the enterprise through delivery of formal training on Lean and Six Sigma, mentoring projects executed within a division, and championing business process methods in communities of practice.
  • Lead internal management consulting efforts as identified and as needed.
  • This includes unbiased assessment and resulting recommendations to managers and executives.
  • Execute projects, deliverables, and measurable results in the context of Enterprise Process Architecture and strategic enterprise goals
  • Contribute to structure, procedures, and templates within the department to enhance the value-add to the enterprise.
  • Works with department leadership and colleagues to continuously improve department offerings and share best practices of business process knowledge and tools

 Hiring Requirements:

  • Bachelors Degree and 3 years experience (or Master’s degree with 1-2 years experience) as a Management Consultant, Business Analyst and/or Project Manager.
  • If no degree, 5 years’ experience as a Management Consultant, Business Analyst and/or Project Manager is required.

Hiring Preferences:

  • Lean or Six Sigma Certification is strongly preferred.
  • Six Sigma Green Belt Certification (within 2 years)
  • Experience modeling business processes using a variety of tools and techniques.
  • Masters’ Degree in Business, Information Services, Statistics, or Engineering is preferred.
  • Proven track record of self-development and professional growth

Business Process Management:

  • Hands-on experience in the application of business process analysis tools including but not limited to: Current state processes analysis, current state performance and metrics, issue identification, root cause analysis, business case development, cost benefit analysis, future state design, roles and responsibilities, metrics, process control and management
  • Proven ability to plan and deploy business process initiatives
  • Proven ability to apply business process principles to business solutions
  • Ability to create visualization and high-level models that can be used in future analysis to extend and mature the business capabilities
  • Proven facilitation skills with previous experience designing workshops, facilitating sessions and working with teams to gain crucial input from key contributors
  • Ability to develop metrics, collects data, analyze data to identify root cause, measures performance against process requirements.

Analytical Thinking:

  • Strong research and investigation skills
  • Proven analytical skills to assess problems and develop solutions/improvements.
  • l Strong situational analysis and decision-making abilities
  • Strong data/financial analysis and modeling abilities.

Business Acumen:

  • Possesses a broad enterprise view of the business as well as understanding of how the internal client’s and own business operates
  • Understands the external industry environment
  • Ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
  • Proven ability to assimilate and correlate disconnected business information, and articulate their collective relevance to the organization

Client Engagement Management:

  • Understands and defines client requirements
  • Manages stakeholder expectations, maintaining focus on overall deliverables, and applying contractual terms of engagement
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
  • Ability to collaborate and work effectively at all levels of an organization
  • Ability to influence others to move toward consensus
  • Ability to guide management and employees towards collectively achieving desired results

Project Management:

  • Ability to apply project management principles to consulting projects, including schedule, scope, communications, risk, and quality.
  • Manages multiple client projects effectively ensuring objectives and deadlines are met
  • Ability to guide management and employees towards collectively achieving desired results

Professionalism and Ethics:

  • Operates with professionalism and integrity, including conduct, and acting in the best interests of the client
  • Driven to produce high-quality results
  • Lean or Six Sigma Certification at Green or Black Belt level preferred.
  • Project Management Professional (PMP) Certification preferred.


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