Healthcare Business Analyst 3 Consultant

posted on January 3, 2018

Job Description

Location: Durham, NC

Duration: 1 Year


  • Service Now Business Analyst & System Support
  • This role will be responsible for services support with occasional consultation services required.
  • This person will have client facing responsibilities so he/she should be comfortable presenting and interfacing with stakeholders.
  • This individual will work with stakeholders to understand the business challenges, opportunities, and document the above so analyst can be done for solution feasibility.
  • Perform day-to-day support and maintenance of the ServiceNow platform and associated applications
  • Create, configure and troubleshoot: Forms, Workflows, Interfaces, Business Rules, UI Policies, UI Actions, User, Group, Service Catalog
  • Document processes and maintain related knowledge base articles
  • Support the development and delivery of new and existing user training.
  • Engage with IT and Business process owners to identify and implement solutions that achieve efficiencies or enhance functionality.
  • Write clear, complete business requirements documentation.
  • Communicate requirements effectively between functional areas and supporting departments.
  • Assist with creating and prioritizing backlog of feature request or enhancements from IT and Business process owners

We are seeking talented individuals with the following qualifications: 

  • 1-3+ Years’ experience with ServiceNow.
  • Experience with Web Technologies (JavaScript, HTML, XMP, CSS).
  • Demonstrated ability to work independently, prioritize work load and remedy problems.
  • High attention to detail
  • Good communication skills and able to work in a team environment
  • Good problem solving skills.
  • Strong written and verbal communication skills
  • Ability to build and maintain collaborative relationships between business stakeholders and IT service owners.
  • BS/BA in Computer Science or equivalent technical competency.
  • ServiceNow Certified Systems Administrator
  • ITIL V3 or Solid ITIL Understanding


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