Healthcare Application Analyst Lab

posted on February 8, 2021

Job Description

Location: Chicago, IL

Duration: Permanent


  • Need to be a Softlab expert
  • Ensure that systems meet user’s operational needs
  • Provide system ongoing maintenance and support
  • Serves as a knowledgeable IS liaison to the departments they support to promote the use of technology to automate manual processes, improve patient care, regulatory compliance, and operational efficiency
  • Implements and supports information systems for assigned departments as documented on the IS Applications Support Matrix to advance growth and technological improvement
  • Responsible for system installation and validation working directly with ID technical staff
  • Completes software installation and validation with vendor and or technical staff direction
  • Plans, organizes and completes application training for users as required
  • Is responsible for analyzing and prioritizing all reported system issues and escalating as appropriate depending upon their effect on patient care and/or departmental operations
  • Tracks and reports all activities to define, analyze and test fixes to correct systems and/or operational errors and issues
  • Works with end-users to ensure proficient and compliant system usage. Partners with super and end-user to maintain training documentation and processes including the orientation of new system users
  • Performs troubleshooting and analysis of system hardware issues
  • Coordinates and communicates system downtime and preparedness across the user community. Works with end-users to develop and document downtime procedures and processes
  • Understands regulatory issues affecting system processes and departmental operations and proposes system modifications to ensure continued compliance
  • Proficient in the use of reporting applications for assigned systems and able to manage reporting processes, maintain and develop system reports


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