Government Programs Call Center Director

Location: United States

Duration: Permanent

Responsibilities:

• High school diploma/GED with 2 years of experience, or Associate’s degree, or Bachelor’s degree required
• Master’s degree preferred
• 5 years of experience required
• 10 years of experience preferred
• 2 years of leadership or management experience required
• 5 years of leadership or management experience preferred
• Bachelor’s degree, preferred
• 5 years of Governament Programs experience, preferred
• 5 years of Healthcare Call Center Director experience, preferred
• 10 plus years of progressive experience in healthcare insurance call center management, preferred
• Plan, organize and direct all activities related to staffing, including hiring, orienting, evaluating and continuing education initiativesai
• Plan and manage the department budget, evaluation of services and development activities
• Develop and implement policies and procedures that guide and support the provision of services and meets all productivity plans
• Formulate and implement operational strategies and initiatives
• Maintain and improve call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs, and installing and implementing upgrades
• Knowledge of Government programs; ACA, Medicaid and Medicare
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