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Location: United States
Duration: 12 months
Responsibilities:
- Responsible for quality and performance metrics of processing team
- Manage claims inventory to minimize claims turnaround times and ensure contractual SLAs are met
- Drive continuous improvement efforts to improve claims quality and efficiency
- Resolve processing/system issues within assigned department
- Prioritize work volumes on a daily basis
- Oversee status of production in assigned department to ensure production and quality goals are being met
- Analyze impact of new implementations on assigned department and reallocate staff duties as necessary
- Utilize claims management systems to provide reports and analysis to management on a regular basis
- Develop team members to ensure accountability for achievement of departmental goals and objectives
- Update and facilitate implementation of process and workflow modifications to improve operational efficiency
- Educate and train claims employees on the overall claims process and best practices for successful outcomes
- EZCAP experience required
- Some travel to West Coast required
- #LI-Remote
- #LI-JK1
