EZ Cap Claims Manager

posted on March 13, 2023

Job Description

Location: United States

Duration: 12 months


  • Responsible for quality and performance metrics of processing team
  • Manage claims inventory to minimize claims turnaround times and ensure contractual SLAs are met
  • Drive continuous improvement efforts to improve claims quality and efficiency
  • Resolve processing/system issues within assigned department
  • Prioritize work volumes on a daily basis
  • Oversee status of production in assigned department to ensure production and quality goals are being met
  • Analyze impact of new implementations on assigned department and reallocate staff duties as necessary
  • Utilize claims management systems to provide reports and analysis to management on a regular basis
  • Develop team members to ensure accountability for achievement of departmental goals and objectives
  • Update and facilitate implementation of process and workflow modifications to improve operational efficiency
  • Educate and train claims employees on the overall claims process and best practices for successful outcomes
  • EZCAP experience required
  • Some travel to West Coast required
  • #LI-Remote
  • #LI-JK1


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