Epic Certified Willow Application Coordinator III

posted on August 8, 2017

Job Description

Location: Baltimore, MD

Type: Permanent

General Position Summary:

  • The Application Coordinator III (ACIII) participates in the development and design of the application(s) for which the AC III is responsible and is required to gain an in-depth knowledge of the assigned Epic module(s).
  • Demonstrates comprehensive knowledge of computer systems, applications, and interfaces.
  • Demonstrates proficiency in all skills required to facilitate complex application and systems enhancements or replacements.
  • Analyzes and resolves complex system integration problems.
  • Creates pre– and post– project benchmarking metrics.
  • Demonstrates an advanced understanding of the clinical and/or business operations.
  • Demonstrates advanced proficiency in creating detailed documentation, including system design documentation, procedures, process and data flows, RFPs, project plans, and recommendations for system enhancements and replacements.
  • Communicates effectively with users, colleagues, developers, and organizational administration.
  • Provides estimates for moderate to complex work efforts.
  • Supports multiple concurrent projects and/or application modules, educates, and coaches other team members, and manages user expectations.
  • Manages tasks, resources, and project plans for team assignments.
  • May require specialized knowledge in a specific application/module/computer system.

Required Job Qualifications:

  • Baccalaureate degree, education, or health related field with educational courses.
  • Professional certification(s) and/or related experience
  • Beyond minimum training experience qualifications may substitute for formal education requirement on a two years’ experience-for-one-year education basis.


  • Three years operational experience in a clinical or healthcare business operations setting or three years’ experience in Information Technology.
  • General understanding of the work flows in clinical or healthcare business operations.

Preferred Job Qualifications:

  • Experience with implementing clinical and/or healthcare business information systems in a large-scale and complex healthcare organization.
  • Epic certification in the module(s) being represented.
  • Experience in Epic installations.
  • Knowledge of the current healthcare environment preferred.
  • Experience in developing business and/or clinical workflows related to the assigned application module.

Knowledge, Skills, & Abilities (KSA’s):

  • Ability to handle analysis, design, system configuration and testing tasks at a medium to high level of complexity.
  • Ability to incorporate policies, procedures, and specific clinical practice and/or business processing needs into information systems training
  • Excellent customer service skills
  • Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
  • Strong organizational skills in managing multiple priorities
  • Uses critical thinking skills regarding use of the clinical/business operations software applications
  • Detailed understanding of clinical/business operations workflows and system configuration gained by participating in validation sessions with project team members and assisting in system design.
  • Proficiency in Microsoft Office applications – Word, Excel, PowerPoint, with proficiency in Microsoft Visio and Project desirable.
  • Demonstrated expertise in technical design techniques for related software applications.
  • Demonstrated knowledge of project management principles as they relate to managing timeline, budget, and quality.


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