Epic Certified Radiant Analyst

posted on April 14, 2020

Job Description

Location: Miami, FL

Type: Permanent

Job Description:

  • Our IT department’s mission is to provide technology leadership that advances the mission, by delivering reliable, secure, and effective solutions with high quality customer service.
  • Attitude – Maintains a positive attitude welcomes and incorporates feedback and shows appreciation for colleagues’ patients partners and customers in a consistent manner.
  • Teamwork – Demonstrates great teamwork shares information with others responsive with all communications/deliverables collaborates with the team to resolve open issues and anticipates the needs of colleagues in a consistent manner.
  • Service Delivery – Takes personal ownership of issues ensures a high degree of accuracy with all communications/deliverables completes tasks according to committed timelines demonstrates excellent service recovery and communicates with customers in a consistent manner.
  • Service Management – Actively monitors assigned HEAT tickets documents activities thoroughly and resolves issues within the established service levels in a consistent manner
  • Workflow Analysis – Under direction of senior team members performs workflow analysis and design with input and guidance from key operational leadership.
  • Facilitates workflow adoption on new processes.
  • Testing – Participates in system testing events by executing scripts.
  • Accurately documents and reports any noted errors or deficiencies.
  • Upgrades/Optimizations – Provides support to department/end users during system upgrade and optimization activities
  • Projects and New System Implementations – Executes assigned tasks under the supervision of senior team members/management.
  • Tasks are completed within specified time frame.
  • Issue Resolution – Utilizes system knowledge and available resources to address routine issues.
  • Leadership – Actively participates in departmental and customer team meetings.
  • Provides input and acts as a team resource by taking notes or other support activities.
  • Knowledge – Achieves and maintains up-to-date application knowledge for assigned applications/process areas.
  • Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
  • Downtime Processes – Actively participates in testing of downtime processes.
  • Activities may include executing test scripts working with end users or other tasks to support downtime activities.
  • Training – Participates in discussions related to the development of training content for users.
  • Provides support to formal training classes when necessary in the form of proctoring materials preparation or other tasks as necessary.

Qualifications:

  • Bachelor’s Degree or equivalent experience.
  • 1-2+ years’ experience with large hospital applications/systems preferred.
  • Build Experience required.
  • Relevant application certification: Epic Radiant.