Location: San Francisco, CA
Duration: 12 Months
Job Function Summary:
- Involves the design, building, testing, and implementation of clinical application systems.
- Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs.
- Works with clinicians to create or adapt written protocols.
- Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis.
- May provide customer service, troubleshooting, and maintenance.
- The APeX Clinical Applications Professional III functions as the primary support contact and expert for the application.
- They work under the direction of the Team Lead and/or Manager to configure, build & install the application.
- They coordinate all issues that arise during the project for their application area.
- Key operational activities include primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations supported by the application.
- In depth and precise investigation and documentation of operational specifications and application functionality is required.
- Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation.
- The application analyst develops and documents internal procedures and establishes change control processes for the application.
- The APeX Application Analyst also develops user training aids and trains end users in workflow and use of the application.
- They functions as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7×24).
- Successful candidates are skilled communicators who made decisions independently and in collaboration with others up and down the project structure.
- Attention to detail is a critical skill for this position.
- Successful candidates enjoy helping other user to learn and adopt to use of the application.
- The APeX Application Analyst/Clinical Documentation must be certified and/or achieve certification (within 6 months of hire) and support one or more of the following Epic applications: Orders
Common problems solved by the employee:
- Troubleshooting system problems that prevent a user from completing a task in the software
- Build ordersets, note templates, and other documentation tools
- Troubleshoot inbasket message routing
Less frequent and more complex problems solved by the employee:
- Researching issues that cross multiple applications and operational departments (e.g. Billing workflows)
Problems/situations that are referred to this employee’s supervisor:
- Problems that impact multiple users, patient safety, compliance or medical risk
- Workflow solutions that change users EHR workflows that need CS/IT governance
- Project that scope has changes significantly