Epic Certified Data Courier Application Analyst

posted on August 9, 2017

Job Description

Location: Chicago, IL

Type: Permanent


  • Bachelor’s Degree or equivalent work experience required.
  • Three to seven years’ experience in core discipline.


  • Three to five years’ experience in core discipline in the healthcare industry.

General Skills:

  • Demonstrates proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems.
  • Analyzes business requirements, recommends system changes, writes technical specifications, develops code and implements systems and system changes to address changing application requirements.
  • Contributes to analysis and recommendations relating to performance and / or capacity of systems to ensure reliability for current and / or future use.
  • Analyzes production problems and identifies solutions / changes wherever necessary.
  • Works with customers, application vendors, and other IS resources to secure necessary changes.
  • Adheres to quality assurance standards and systems development and delivery methodologies.

Customer Service:

  • Responds thoroughly and promptly to customer needs and meet Service Level Agreements as defined in conjunction with our customers.
  • Manages customer relationships and follows issues through to closure.
  • Includes all aspects of customers (technology users, IS team members, end-users, etc).
  • Actively participates and communicates with the project teams.
  • Prepares and delivers effective support by seeking a thorough understanding of the team’s goals and objectives.
  • Understands the business and clinical processes and the operational environments of assigned customers.

Communication Skills:

  • Excellent verbal and written communication skills and ability to communicate clearly, responsively, and purposely with customers and team members.
  • Develops relationships with users and other IS team members to enhance the timeliness and effectiveness of IT solutions.
  • Planning, Assists with projects in the planning, design, development, testing, and implementation of application software code.
  • This could include preparing time estimates for project activities and helping develop project timelines, monitoring performance, and reporting progress toward project milestones.
  • Ability to prioritize and manage multiple work efforts simultaneously.

Personal and Staff Development:

  • Seeks to improve talents and skills consistent with overall IS direction.
  • Provides mentoring and acts as a resource for Associate Analyst, as well as members of the application teams.
  • Teamwork, Focuses on IS team success and promotes collaborative efforts with others.
  • Shifts among different support and project roles as required by situation.
  • Adapts well to rapid change and multiple priorities.
  • Contributes to the IS Knowledge Repository.
  • AA/EOE


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