Epic Certified Application Analyst – ClinDoc

posted on May 17, 2017

Job Description

Location: Arlington Heights, IL

Type: Permanent

  • Reporting to an Epic Director/Leader, is responsible for application build and support of Epic solutions for the Electronic Health Record (EHR) or Revenue Cycle Management solutions.
  • Ensures the efficiency, stability, security and accessibility of all supported applications supported users and their workflows/business processes according to agreed upon standards.
  • Collaborates with Epic representatives and business community and end users to ensure the system meets the organization’s business needs.
  • Performs in-depth analysis of workflows, data collection, report details, and other technical tasks associated with Epic software.
  • Works closely with Epic representatives and other Epic teams to fully understand integration, project-level decisions and standards.
  • Monitors internal and external system processes daily for error correction and preventative maintenance.
  • Creates reports to detect and diagnose application system problems.
  • Reviews reports from the system for errors and preventative maintenance.
  • Monitors system processes and files for errors, potential problems, and optimum functionality, including system and instrument interfaces.
  • Applies knowledge obtained in Epic training, to guide and complete application building and testing.
  • Understands application specifications and end users’ preference while making build decisions.
  • Analyzes business operations as they relate to build decisions.
  • Prioritizes and implements requested changes to the system within change management structure and procedures.
  • Analyzes new functionality in releases to determine how it should be used, collaborating with end user community to support workflow and business processes.
  • Reviews and test each new release.
  • Collects information regarding potential system enhancement needs.
  • Prepares details of specifications as needed.
  • Analyzes data conversion needs.
  • Ensures that data coming across an interface into an Epic application meets the business need.
  • Develops and documents internal procedures to use in conjunction with Epic applications.
  • Sets standards for naming and numbering conventions and security classifications using the Epic tools provided.
  • Maintains rules for how each new version is released and establishes change control processes and procedures for the system.
  • Maintains data integrity for all supported systems.
  • Continuously evaluates system(s) to ensure maximum use and efficiencies.
  • Recommends system solutions that can aid in process improvement.
  • Designs and conducts periodic data audits with users.
  • Analyzes and recommends changes to realize the benefits derived from the system (s), and coordinates change management.
  • Supports other affected applications as appropriate. This includes communication and coordination with other vendors and/or IT staff related to 3rd party applications which may interact/interface with Epic.


  • The level of knowledge usually obtained through the completion of a Bachelor’s degree in a computer related field, Healthcare related field or the equivalent work experience.
  • A minimum of two years relevant experience in a healthcare environment. Healthcare IT experience preferred.
  • Strong knowledge/experience in one or more of the following preferred: clinical workflows and processes, patient access and registration, scheduling, revenue cycle, health information management.
  • Experience in software deployment and/or support, relevant supported applications preferred.
  • Experience in continual improvement and best practices by identifying and diagnosing improvement opportunities preferred
  • Epic certification in designated application.
  • The ability to lead meetings, prioritize, resolve conflicts, maintain issues lists, and follow a project plan.
  • Strong communication and follow-up skills; solid understanding of escalation processes.
  • The ability to probe for information about the underlying needs of the organization and user community, to optimize build of system and ultimately end user support.
  • The interpersonal skills necessary to interact effectively with users, vendors, external agencies, and staff, providing positive customer.
  • The ability to handle difficult clients and situations in a professional and courteous manner.
  • The computer skills necessary to support PC and network based applications, and basic network concepts.
  • Strong problem solving skills; ability to deal with problems involving abstract variables in non-standard situations.
  • The ability to apply common sense understanding to carry out detailed written or oral instructions.
  • The organizational skills necessary to multi-process in day to day activity and to concentrate and focus attention on the details of the task at hand.
  • The ability to read, write and comprehend detailed instructions, short correspondence, and memos.
  • The ability to present information effectively in one-on-one and small group situations to customers, clients, other associates and management
  • The ability to work a varied schedule, on-call hours, and be prepared to work long hours during crisis situations.



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