Epic Certified Ambulatory/MyChart Analyst Consultant

posted on November 11, 2019

Job Description

Location: San Francisco, CA

Duration: 12 Months

Job Function Summary:

  • Involves the design, building, testing, and implementation of clinical application systems.
  • Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs.
  • Works with clinicians to create or adapt written protocols.
  • Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis.
  • May provide customer service, diagnosing, and maintenance.

Custom Scope:

  • The APeX Ambulatory and MyChart team falls under the Clinical Systems department, which is responsible for the build and maintenance of the electronic health record (Epic)
  • The APeX Ambulatory/MyChart Analyst position will report directly to the APeX Ambulatory Team Lead and up through the APeX Clinical Documentation Director.

Common problems solved by the employee:

  • Diagnosing system problems that prevent a user from completing a task in the software
  • Configure MyChart settings to provide proxy access
  • Diagnose inbasket message routing

Less frequent and more complex problems solved by the employee:

  • Researching issues that cross multiple applications and operational departments (e.g. Billing workflows)

Problems/situations that are referred to this employee’s supervisor:

  • Problems that impact multiple users, patient safety, compliance or medical risk
  • Workflow solutions that change users EHR workflows that need CS/IT governance
  • Project that scope has changes significantly


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