Epic BI Manager

posted on June 4, 2021

Job Description

Location: Birmingham, AL

Duration: Permanent


  • Serving as main point of contact for technical and workflow issues and general questions related to Epic Business Intelligence applications including reporting workbench, SlicerDicer, Dashboards, Clarity, and Caboodle systems
  • Lead Epic and complementary teams through upgrades, acquisitions, integrations, and enhancement projects
  • Working on collaboration with Epic to implement new projects (e.g., new module)
  • Managing upgrades of Epic Business Intelligence systems by setting timelines, maintaining continuous communication, and addressing any issues
  • Analyzing and communicating impact of known issues with end users and senior leadership
  • Triaging requests and determining priority of issues, requests, and enhancements
  • Leading, Mentoring, and Supervising Epic Business Intelligence Team and Analysts
  • Resolving end-user application issues using Epic documentation and ensuring business needs are met
  • Collaborating across roles and teams to solve end-user problems
  • Escalating end-user problems to appropriate level (e.g., team lead) when necessary
  • Validating solutions are complete and appropriately implemented
  • Building relationships with end-users, directors, executive leaders and providing consistent support through day-to-day communication
  • Communicating problem status and solutions to end-users
  • Coordinate and often lead workgroups, Epic Honor Roll, and other qualitative and quantitative projects as necessary


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