Application Support Analyst – Radiology Support

posted on December 14, 2022

Job Description

Location: Midland, TX

Duration: Permanent


  • Three years Radiology Systems Management experience
  • Previous experience with any or all supported systems, i.e., Cerner RadNet, Philips PACS, Philips Cardiology, or other like for like systems is strongly preferred
  • Broad knowledge in radiology with thorough knowledge of radiology and cardiology information systems
  • Understanding of Radiology operations and workflow, knowledge of Microsoft Windows operating systems and associated tools, DICOM functionality, troubleshooting skills and integration techniques, HL7 functionality, standards, troubleshooting skills and integration techniques. General networking principles. dictation systems and integration techniques. Web Browsers and applications used
  • Proper operation and maintenance of all computer information systems with Imaging Services
  • Provide full support for all Radiology, Cardiology, and associated systems including but not limited to Cerner RIS, Philips PACS, Philips Cardiology, MModal Digital Dictation, and other related radiology solutions
  • Ensure timely and complete capture of DICOM digital images within the supported systems, validate patient information against RIS, and corrects exceptions. Ensures high level of data integrity within supported systems
  • Maintain data/rules for DICOM sources, exam codes, physicians, export lists, overlays, and exam code dictionary if applicable
  • Support all HL7, interface trouble shooting, interface errors, testing, and editing of HL7 messages
  • Plan, coordinate and implement system upgrades to include all computer information systems associated with imaging systems
  • Helps with 24/7 issues as applicable. Provide remote and/or in person support for read at home attending radiologists as applicable
  • Follows system standards for change control, testing, project request and trouble ticket submission
  • Acts as an Applications trainer for Radiology, Cardiology and other departments related to medical imaging initiatives. Development of training programs for all supported systems
  • Work closely with all divisions of the department and the appropriate management teams. Will involve a high degree of interaction with a diverse population of staff and physicians as well as interaction with vendors
  • Participates in quality improvement activities. Looks continually for opportunities to improve processes and systems. Investigates, identifies and prepares proposals to solve specific operational problems within all clinical operational areas, working closely with Department Managers, Supervisors, and Lead technologists as well as involving the next level of administration as appropriate. Displays a commitment to service improvement
  • Displays a caring, courteous, respectful and enthusiastic attitude to all, including physicians, technologists, IT leaders, and other groups that interact closely with this position. Communicates effectively and concisely with all members of the healthcare team, verbally and in writing. Exhibits good listening skills
  • Develops, modifies and maintains local policies and procedures as well as helps create and/or support, system policy and procedures for the supported systems
  • Works closely with IT and vendors on technical specifications for capital equipment purchases for Medical Imaging. Prepares for and assists in the implementation of supported systems and third party upgrades (equipment and software), and oversees activities of vendors in all phases of the implementation at local site
  • Assists in submission of initial license applications and renewals and updates/amendments of licenses and agreements (and all materials/information associated with such), promptly and in a manner to insure continued compliance with all applicable rules, regulations, standards, and laws to assure continuous operation of the radiologic services of the hospital


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