Application Support Analyst – Laboratory Information Systems

Location: United States

Duration: Permanent

Responsibilities: 

• #LI-Remote
• Provide troubleshooting and problem resolution for reported LIS problems
• Analyze and document current work processes to more accurately describe and resolve outstanding LIS issues
• Actively coordinate both internal and external resources for successful problem resolution
• Assist in the development of reports or specifications for reports as requested by LIS users
• Develop detailed specifications and effectively communicate same to outside vendors to ensure that programs installed meet user requirements
• Review, coordinate, and assist in the development of new enhancement testing and implementation project plan for new installations, including upgrade activities
• Coordinate resources to ensure that system setup and configuration meet operational expansion needs
• Plan and perform new application enhancements, upgrades and implementations
• Monitor new system setup and training to ensure full functionality following operational guidelines
• Utilization of Continuous Quality Improvement (CQI) model to identify “best practices” and actively participate in their implementation
• Develop and assist, where appropriate, with the training of both users and other support personnel
• Develop and maintain documentation of all clinical applications as assigned, including that specific to the implementation, maintenance, end-user training, departmental workflows, quality measures, and other associated performance indicators associated with the successful use of the clinical tool or software package
• Develop and maintain adequate configuration documentation to ensure rapid deployment or repair of existing software components to ensure business continuity
• Work to ensure a high level of application security of all protected information in accordance with hospital policies and procedures, including those defined by HIPAA and other
• Support and administer interfaces with the lab system and at times consult in lab-related non-CERNER systems
• General support for all Laboratory Information System (LIS) and related laboratory applications including, but not limited to, pathology, blood bank, microbiology, genomics, phlebotomy, reference labs, and point of care testing