Application Analyst EpicCare Ambulatory

posted on July 10, 2019

Job Description

Location: Houston, TX

Type: Permanent

Job Summary:

  • The Application Analyst III (EpicCare Ambulatory certification required – or EpicCare Link or Healthy Planet certifications in lieu of Ambulatory) performs expert level support and configuration of assigned applications.
  • The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems.
  • The Application Analyst III possesses the skills to expertly troubleshoot system problems and coordinate solutions with vendors.
  • The Application Analyst III works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies.
  • Responsibilities may include creating custom solutions or advanced configuration options to solve operational or workflow issues.
  • The Application Analyst III will take a lead role to troubleshoot issues and problems within related IT teams and conduct appropriate change management.
  • The Application Analyst III is charged with ensuring the services provided contribute to the successful accomplishment of the mission of the department support.
  • The Application Analyst III applies skills in line with values and goals, to assure the efficient, effective and consistent delivery of high quality IT services.

Experience: 

  • Focuses on patient/customer safety
  • Delivers personalized service using HM Service Standards
  • Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  • Intentionally rounds with patients/customers to ensure their needs are being met
  • Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

Primary Job Responsibilities: 

  • Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
  • Clearly articulate ideas and thoughts through written and verbal communications.
  • Establishes effective working relationship with clients.
  • Leads and facilitates meetings as well as develops meeting objectives, agendas and action items.
  • Shares acquired skills with team members through documentation and training.
  • Debug, program and test computer systems and applications.
  • Support and install software applications, including on call support
  • Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
  • Works with customers at all levels in the organization to enhance their understanding of available tools to enhance understanding of available to tools to promote operational efficiencies.
  • Adheres to system, division and department policies, procedures, guidelines and standards.
  • Provide Technical Support for Application Assigned
  • Creates custom solutions or advanced configuration options to solve operational or workflow issues.
  • Consistently leads medium to large scale projects, including budgets, as defined by the IT PMO.
  • Establishes responsible deadlines and personal work plans and manages time effectively.
  • Accurately completes and submits status reports in a timely manner
  • Prioritizes issue resolution, work requests and tasks effectively.
  • May have some budgetary responsibilities
  • Demonstrates Ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology
  • Anticipates client needs before they arise and communicates them to Team Lead or Manager for solution development
  • Resolves problems of moderate to advanced complexity using strong analytical and logic skills.

Education & Experience Requirements: 

  • Bachelors degree in Computer Science, Programming, Business Administration, or an equivalent field or formal education in related field with professional certifications.
  • 5+ years of experience in Healthcare with IT experience required.
  • No certificates requires if have a Bachelors degree.

Knowledge, Skills, and Abilities Required: 

  • Ambulatory EMR (Epic Amb Certification required)
  • Healthy Planet, EpicCare Link or Telemedicine experience/certification preferred
  • Full life cycle system deployments
  • Understanding of standard processes and documentation responsibilities relative to issue management, change management, testing, training, and documentation
  • Knowledge of system deployment, testing, and training solutions
  • Knowledge of system upgrades, fixes, and enhancements
  • Skilled in customer support
  • Strong analytical, logic, verbal and written communication skills
  • Ability to resolve problems of moderate to advanced complexity using strong analytical and logic skills.
  • Demonstrate proficiency in supported computer systems and business processes
  • Ability to lead communication between business stakeholders, technical resources and third parties for business requirements and technical solutions
  • Strong backend configuration and modification skills of respective applications
  • Demonstrates ability to define scope and objectives for development or modifications to moderately complex application systems

 

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